Returns And Store Policy's

RETURNS AND EXCHANGES

Non-Refundable Policy for Hair Extensions & Styling Products

Thank you for shopping with us! We take great pride in the quality of our hair extensions and styling products, and we want you to love your purchase. Please carefully review our policy before making a purchase.

1. No Refunds

All sales of hair extensions and styling products are final. We do not offer refunds on any items purchased.

2. Store Credit or Exchange

If you are not completely satisfied with your purchase, we offer the option for store credit or an exchange under the following conditions:

  • The item must be returned in its original, unused condition.
  • The hair extensions must remain in their original packaging (including bundle wrap) and cannot be opened, used, or altered in any way.
  • The item must be mailed back to us within 7 business days of receiving the product. The return must be postmarked within this timeframe for it to be eligible for a store credit or exchange.

Important Notes:

  • Once the packaging is opened, the product cannot be returned, exchanged, or refunded.
  • Shipping costs for returns or exchanges are the responsibility of the customer and are non-refundable.
  • Store credit will be issued in the form of a gift card that can be used on future purchases.
  • Exchange items will only be processed once the returned product has been inspected and deemed to meet our return criteria.

3. Exceptions

  • We do not accept returns or exchanges for final sale or discounted items.
  • If you receive a damaged or defective product, please contact us immediately at tsextensions@gmail.com within 48 hours of receipt for assistance. We will review your case and offer a resolution.

4. How to Return or Exchange

  • To initiate a return or exchange, please contact our customer service team at tsextensions@gmail.com to request a return authorization number (RA#).
  • Once your RA# is provided, carefully package your item and mail it back to the address provided in the RA instructions.
  • Ensure that the return is postmarked within 7 business days of receiving the product to be eligible for a store credit or exchange.

We appreciate your understanding of our policy. If you have any further questions or concerns, don’t hesitate to reach out to our customer service team.

Thank you for choosing TS EXTENSIONS

SHIPPING

Shipping Policy

Thank you for shopping with us! We strive to ensure that your order is processed and shipped as quickly as possible. Please read our shipping policy carefully for details on shipping times and how we handle out-of-stock items.

1. Shipping Timeframe

  • Processing Time: All orders are typically processed within 1–2 business days of receipt. Orders placed on weekends or holidays will be processed the next business day.
  • Shipping Time: Once your order is processed, it will be shipped via your selected shipping method. Standard shipping typically takes 5–7 business days for delivery, depending on your location.
  • Shipping Confirmation: You will receive an email with tracking information once your order has shipped. Please allow up to 24 hours for the tracking information to update.

2. Out-of-Stock Items

  • If an item you ordered is out of stock, you will be notified as soon as possible.
  • We will make every effort to either restock the item or offer a suitable alternative.
  • If we are unable to fulfill your order due to an out-of-stock item, you will receive a refund for that item. You will be notified via email, and the refund will be processed promptly.

3. Address Accuracy

  • Please ensure that your shipping address is accurate at the time of checkout. We are not responsible for packages that are lost, delayed, or undelivered due to an incorrect address provided at checkout.

4. Shipping Delays

  • While we strive to meet our shipping timelines, please note that shipping delays may occur due to circumstances beyond our control (e.g., weather, shipping carrier delays, etc.).
  • We will keep you updated if any significant delays are expected.

5. International Shipping

  • International shipping times and fees vary depending on the destination.
  • Please be aware that customs duties, taxes, and import fees are the responsibility of the customer and are not included in the shipping cost.

If you have any questions or need further assistance, feel free to reach out to our customer service team at: TSEXTENSIONS@GMAIL.COM

Thank you for choosing TS EXTENSIONS

Privacy Policy

At TS EXTENSIONS we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and make purchases.

By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We collect two types of information:

  • Personal Information: This includes your name, email address, shipping address, phone number, payment information (credit card, PayPal, etc.), and any other details necessary for processing your order.
  • Non-Personal Information: This includes data about your interactions with our website, such as browsing activity, device information, and IP address. This data is collected automatically via cookies or similar tracking technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To process and fulfill your orders, including shipping, billing, and customer service.
  • Customer Support: To respond to your inquiries, requests, or complaints regarding our products and services.
  • Marketing Communications: With your consent, we may send you promotional emails or newsletters about new products, sales, and updates. You can opt out of these emails at any time.
  • Website Improvement: We may use non-personal data to improve the user experience on our website and optimize functionality.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:

  • Service Providers: We may share your information with trusted third-party service providers who help us process payments, ship products, or perform other business operations. These companies are only permitted to use your information to the extent necessary to perform their services.
  • Legal Compliance: We may disclose your personal information if required by law, such as in response to a court order or government request, or to protect the rights, property, or safety of our customers or others.

4. Security of Your Information

We take reasonable precautions to protect your personal information from unauthorized access, loss, or misuse. This includes using secure encryption methods for transactions and protecting our systems with advanced security measures. However, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences, improve website functionality, and track visitor activity. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our website.

6. Third-Party Links

Our website may contain links to third-party websites. These external sites are not operated by us, and we are not responsible for their content or privacy practices. We encourage you to read their privacy policies before providing any personal information.

7. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete the information as soon as possible.

8. Your Privacy Rights

You have the right to:

  • Access and Update Your Information: You can request to view, update, or correct any personal information we hold about you.
  • Opt-Out of Marketing: You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.
  • Request Deletion: In some cases, you may request that we delete your personal information, subject to certain exceptions (e.g., if the information is required for order fulfillment or legal purposes).

If you wish to exercise any of these rights, please contact us at [Your Contact Information].

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the date at the bottom of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

TS EXTENSIONS TSEXTENSIONS@GMAIL.COM
Effective Date: 02.16.2016